Shipping Information

Your order wil be shipped by DPD.

Delivery

All orders will generally shipped the day after receiving your payment, when we receive your order and payment before 17.00 Hrs (local time) You will be notified when your order has been shipped and we will send the tracking code of your parcel. We cannot guarantee shipping on monday, it can happen that orders placed on friday or in the weekend will be send out on tuesday.

Delivery Reservation

If a product is sold out we will contact you upon receiving your order. Then we can discuss the options of partial shipments or waiting a little longer for the whole order. Upon receiving your order we check it for errors, and we also check our stocks if the products you desire are in stock. If certain products are not immediately available you will be notified, we will also tell you as soon as possible when the product(s) can be sent your way. If a certain product is unavailable for a longer period of time you may ask us to remove it from your order. A new bill will be sent straight away.
It may sometimes occur that we receive your payment for a order before we find out certain products are out of stock. You will receive notice from us when we receive your payment and we will also tell you when a certain product is in stock again and when we can ship your order. We can not ship these orders in parts without the customers agreement.
If the deliveryterm of 30 days is exceeded you are free to cancel your order free of charge. All payments concerning the order will be repaid in full (within 5 working days) to you.

Method of transport

All orders travel for our risk (we ensure all orders) with a carrier we choose.

       

Shipping costs:

Other countries shipping costs on request.

Bezorgkosten 04 2018 DPD - Shipping Information

Returning

All orders, written or orally are binding and obligated to our sales agreement. If products do not fullfill the stated quality demands (under judgement of the customer) they must be returned to us AFTER both parties agree to the return. Commercials within 14 days of receiving the products. Products that are specifically requested and/or are made out of material that are prone to spoiling, are excluded from this right. If returning commercials and others not based on quality, the customer is indebted the costs of delivery and shipment.